Service Professionals Are In The Transformation Business
June 25, 2012
Regardless of the nature of our service, we help our clients make the transformation from where they are … to where they want to be.
Wanting higher levels of happiness, health, wealth or wisdom, clients look to service professionals for help.
As advisors, coaches, consultants, or whatever else we call ourselves, we draw upon our professional training and experience to help our clients achieve the results they want.
Once clients have chosen the individual they think can best help them, they expect to achieve their desired outcomes. And for the most part, service professionals deliver as expected.
But the bad news is that meeting clients’ expectations is not always enough to ensure repeat and referral business from satisfied clients.
In order to position yourself for repeat and referral business, it’s important to exceed client expectations.
In what way do you exceed clients’ expectations by helping them complete their transformations?