Marketing Offers New Information

May 16, 2013

In my last blog post, I outlined how marketing as education can help five different groups learn more about us and our services.

Even though this post was intended as a stand-alone piece, it also serves as another example of the productive tension of marketing.

An Aversion To Marketing

On the one hand there is the ongoing need for continuous marketing activities, this time in the form of educating strangers and contacts.

But on the other hand, there is an ongoing aversion to marketing. It’s also possible that this aversion appears even worse by the suggestion of adding educational elements to professional service marketing.

For many service professionals, there is a huge disconnect between serving clients and marketing their services (aka the productive tension of marketing).

For these people, adding education to the marketing mixture serves to increase the tension: “What! You want me to educate strangers? That’s what I do for paying clients!”

It’s Not ‘Either/Or’–It’s ‘Both/And’

The key to effectively managing the productive tension of marketing is understanding that it is not an ‘either/or’ scenario. It is not necessary to choose either marketing or client service.

It is ‘both/and‘: we can both serve clients and also market our services.

What’s even better is that education is the ideal approach to engage in both marketing and client service.

In the simplest of terms, there are two key aspects of education, which is about helping others learn.

One aspect is generating new information. The other is applying this new information to solve a problem or make a difference.

This distinction suggests the ideal ‘both/and‘ solution for applying education for both marketing and client service purposes.

Learning New Information And Applying It

For marketing purposes, we can offer new information, much like I am doing in this blog post.

What new information can you incorporate into your marketing?

When serving clients, as professionals we help them learn how they can apply new information to help them with their specific problems or make a difference in their lives.

Continuing to use this blog post as an example, I would help clients understand how to use marketing as education in such a way that both distinguishes them from the competition and helps attract new clients.

How can you help clients learn to apply the new information that was part of your marketing message?

Managing the productive tension of marketing is a fairly straightforward process. Let’s not make it more difficult than it needs to be.

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