Swift Solution? … Or Achieve Goals?
June 18, 2013
Here’s a quick question for you. When a client asks for your help with a specific problem, what is the best response?
Obviously the nature of the response depends upon the nature of the problem.
Urgent issues require immediate attention: prevent the situation from worsening and reassure the client that you can and will help resolve the issue.
The Best Response
However, once the urgency has been resolved, what is the next best response? Thank the clients for the opportunity of helping them and send them on their way?
What about helping clients take appropriate actions to prevent the recurrence of the same or similar issues? That would be a good approach to satisfy clients even more by exceeding their expectations.
An even better approach would be to help the client resolve the problem in such a way that both addresses any urgency in the situation and also makes the best possible contribution to helping the client achieve his goals.
More Revenue And Achieve Goals
Many service professionals experience a sense of urgency in their marketing.
They need more revenue…and they want it now. So they instinctively start looking for new clients to generate the new revenue they need. Once they have rounded up enough new business to reduce the urgency of needing revenue…problem solved. Back to business as usual: serving clients.
What about taking appropriate actions to reduce if not eliminate the recurrence of recurrence of urgent cash flow issues?
Or even better, what about addressing the need for more revenue in such a way that resolves the problem in such a way that addresses the urgency of the situation and also makes the best possible contribution to achieving business goals?
Whenever we face cash flow crunches, many of us instinctively we react by starting the hunt for new clients. Lost in this knee-jerk reaction to stop the pain is the bigger picture importance of achieving our goals.
Yet another example of the productive tension of marketing professional services, a pressing need for new revenue also offers the opportunity to help us achieve our overall goals.
Just like helping clients with their issues, it’s a whole lot more than just making the problem go away.